Thank you for shopping at NutriMindBody. Your satisfaction is important to us, and we want you to feel confident about every purchase. This Refund & Returns Policy explains how we handle returns, exchanges, and refunds for purchases made on our website: www.nutrimindbody.com.

1. Return Eligibility

You may be able to return eligible products within 30 days of receiving your order.

To qualify for a return, products should generally:

  • Be unused and in their original condition
  • Be returned with original packaging where applicable
  • Include all accessories, parts, manuals, or other items supplied with the product
  • Not show signs of unnecessary use, damage, alteration, or wear
  • Be accompanied by your order number or other proof of purchase

Some products may have different return conditions due to their nature.

2. Non-Returnable Items

Certain products may be excluded from voluntary returns where permitted by applicable law.

These may include:

  • Personalized or custom-made products
  • Products made specifically to your requirements
  • Products that cannot be returned for hygiene or health-protection reasons once opened or unsealed
  • Products that have been used, damaged, modified, or altered after delivery
  • Digital products or downloadable content where applicable
  • Other products specifically identified as non-returnable before purchase

These exclusions do not affect any mandatory consumer rights you may have under applicable law.

3. How to Request a Return or Refund

To initiate a return:

  1. Email us at contact@nutrimindbody.com with:
    • Your order number
    • The item(s) you’d like to return
    • Reason for return
    • Photo evidence (if item is damaged or incorrect)
  2. Wait for return authorization and instructions.
  3. Ship the item(s) back to the address provided.
    • You are responsible for return shipping costs unless the return is due to an error or defective product.

Do not send products back without prior authorization, as we may not be able to process the return.

4. Damaged, Defective, or Incorrect Items

If you received a product that is:

  • Damaged in transit
  • Defective or compromised
  • Incorrect or missing from your order

Please notify us within 7 days of delivery by emailing contact@nutrimindbody.com with a photo and your order number. We will offer:

  • A free replacement
  • A full refund

5. Refunds

Once your return is received and inspected, we’ll notify you of the status. If approved, your refund will be processed to your original method of payment within 5–10 business days, depending on your bank or card issuer.

Note: Shipping costs are non-refundable unless the return is due to our error.

6. Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank account again.
  • Then, contact your credit card company—it may take time before your refund is officially posted.
  • If you’ve done all of this and still haven’t received your refund, please contact us at contact@nutrimindbody.com

7. Questions?

If you have any questions or concerns about our Refund & Returns Policy, we’re here to help: contact@nutrimindbody.com